Frequently Asked Questions
How old do you have to be to ride the Blackstone Valley Polar
All ages are welcome on the train, but anyone under the age of 18
must be accompanied by an adult.
Where does the train depart
The train leaves
from One Depot Square,
Woonsocket, Rhode Island.
Is free parking available?
FREE PARKING is available at the lots on High Street and across from City Hall on Main Street.
PREMIUM PARKING (operated by Boston Surface Railroad Company) is $5 and available next to the train depot. Click HERE for area parking map.
What can I do if I miss the
The train starts boarding 15 minutes before the time
specified on your ticket and leaves promptly on time. There are
no refunds or exchanges if you miss the train.
Are ticket sales final?
Yes, all sales are final. Sorry, there are no refunds
or exchanges. In certain cases, we are able to exchange or refund
tickets before 30 days before the event.
children’s tickets and adult
tickets the same price?
We now offer children's priced tickets (ages 13
months - 12 years) and lap-sit tickets for children ages 0-12
months that can be purchased with an adult ticket!
What can I do if I forgot my train ticket?
It is very important that you bring your tickets with you
on the day of the trip. We will be scanning your tickets as you
enter the train depot.
THE POLAR EXPRESSTM
Yes, we have
a handicapped ramp for non-motorized wheelchairs. Please let us know
how we can best accommodate you before you purchase tickets by
emailing us HERE.
children wear their pajamas
on THE POLAR EXPRESSTM
Yes, both children and adults are encouraged to wear their
the train heated?
Yes, the train is
you have a gift shop?
Yes, we have a gift shop with lots of official THE POLAR
Train Ride items for sale. Items may be purchased
or through the shop's physical location at the Blackstone Valley
Visitor Center, 175 Main Street, Pawtucket. We accept cash and all major credit
Will there be a photographer on the
Blackstone Valley Polar Express?
Yes, we have a photographer on each trip that
follows the event around. Selections of these photos are posted here
on our website and
The purchase of your tickets allows the Blackstone Valley Tourism
Council full usage of any photos that you and/or your family may
I take photos with Santa,
the Conductor and other
Yes, we encourage you to take photos with the Conductor,
Chefs and the Engineer before and after the trip. There will be
many photo opportunities available during your visit. Your child
can visit with Santa Claus after the trip and the characters
from Polar Express will be
available for pictures at no charge.
pets allowed on THE POLAR
Due to close confinement, pets are not allowed.
Therapy dogs are allowed with the proper paperwork.
there bathrooms on the train
or at the train depot?
Yes, there are bathrooms on the train, as well as at “Guest
Services” on the lower level of the train depot. “Guest
Services” can be accessed by following the signs down a set of
stairs around the outside of the depot.
child is lactose intolerant;
can I bring my own beverage
for my child?
Our hot cocoa and cookies do contain milk, so please feel
free to bring your own beverage and snacks for your child.