Frequently Asked Questions
Where does the train depart
The train leaves
from One Depot Square,
Woonsocket, Rhode Island.
Is free parking available?
Yes, we offer free parking. Parking is available at the
train depot, and several lots very near the station. Click
HERE for area parking map.
What can I do if I miss the
The train starts boarding 15 minutes before the time
specified on your ticket and leaves promptly on time. There are
no refunds or exchanges if you miss the train.
children’s tickets and adult
tickets the same price?
Yes, children and
adult tickets are the same
you have to pay for a child
under 2 years old?
Yes, you have to
pay for every child’s
What can I do if I forgot my train ticket?
It is very important that you bring your tickets with you
on the day of the trip. We will be scanning your tickets as you
enter the train depot.
THE POLAR EXPRESSTM
We have a
wheelchair lift for
Please let us know how we
can best accommodate you
before you purchase tickets.
children wear their pajamas
on THE POLAR EXPRESSTM
Yes, both children and adults are encouraged to wear their
the train heated?
Yes, the train is
you have a gift shop?
Yes, we have a gift shop with lots of official THE POLAR
Train Ride items for sale. We accept cash and all major credit
I take photos with Santa,
the Conductor and other
Yes, we encourage you to take photos with the Conductor,
Chefs and the Engineer before and after the trip. There will be
many photo opportunities available during your visit. Your child
can visit with Santa Claus after the trip and they will be
available for pictures at no charge.
pets allowed on THE POLAR
Due to close confinement, pets are not allowed.
there bathrooms on the train
or at the train depot?
Yes, there are bathrooms on the train, as well as at “Guest
Services” on the lower level of the train depot. “Guest
Services” can be accessed by following the signs down a set of
stairs around the outside of the depot.
the cookies made in a
Yes, the cookies served on THE POLAR
EXPRESSTM Train Ride are allergen-friendly, do not contain milk
or eggs, and are made in a dedicated nut and gluten free
child is lactose intolerant;
can I bring my own beverage
for my child?
The hot chocolate
is not made with milk but
you are able to bring your
own snacks and beverage for